As of December 1st, 2022, we will no longer be accepting PayPal as a payment method. The payment options we’ll accept going forward include:
- Credit card (Visa, Mastercard, American Express)
- Interac e-transfer
Why the change?
Only a small percentage of our clients choose to pay through PayPal. Of those transactions a higher percentage of errors occur, such as double payments, than with any other forms of payment. In turn, this requires more clerical work on our end to resolve these issues. PayPal’s transaction fees are also higher than other payment processors we work with. For these reasons we’ve decided to stop accepting PayPal going forward.
What do I need to do?
If you would like to switch to paying by credit card, you can login to the client area on our web site, then click on the Manage Credit Card button on the right side to add a card to your file. If you would like to pay by cheque or Interac e-transfer going forward, you can login to the client area on our web site, then click on Account Details under the Welcome menu, then click on Settings, select a new Default payment gateway, and click Save Changes at the bottom. As always, if you need help with this you can call us at 1-888-399-3537 or email firstname.lastname@example.org